With Co-Managed I.T. from EDTS, your IT staff can significantly improve their productivity and efficiency by leveraging the power of EDTS's globally recognized people, processes and technology. By taking the burden of repetitive and monotonous tasks such as patching and endpoint protection off the shoulders of your IT staff, and providing them with a world-class, real-time monitoring, alerting and remote access tool, you can instantly transform their productivity and see an immediate ROI. Whether it is automating IT maintenance tasks or processes, monitoring mission critical network components or running auto remediation scripts, EDTS can help.
The EDTS ticketing system has several key benefits that enable IT managers to better monitor ticket and project progress while managing workloads -- ensuring maximum productivity throughout the work day. Co-Managed IT dramatically streamlines workflow and exponentially expands the capabilities of any IT department’s resources -- helping managers do more with the resources at hand.
With Co-Managed IT, your IT staff can leverage world-class tools, eliminate repetitive tasks, and focus on strategic goals for the organization. Also, EDTS will always have your back. With one easy click, a single support request or all support tickets can be routed to the EDTS SMaRT desk for our support engineers to resolve. This is a perfect scenario if the IT staff is busy with other issues, to resolve a complex problem, or to cover while IT staffers are on vacation. Our flexible Co-Managed IT solution gives IT managers and business owners peace of mind.